Shipping and Return Policy

At "Nqaa Oshba wa Zayt" store, we are committed to providing the best service to our customers, including facilitating shipping and returns if necessary. Here are the details regarding shipping and returns:

Shipping Products:

• Shipping Time: Orders are shipped within 1-3 business days after order confirmation.

• Shipping Companies: We work with the best shipping companies to ensure that products reach you safely and on time.

• Shipping Fees: Shipping fees depend on the shipping destination and the product size. You can view the details at checkout.

Return Process:

If you are not satisfied with the product or there is an issue with your order, you can return the product within 14 days of receiving it, according to the following policies:

1. Returnable Products:

   • All products are returnable if they are in their original condition, unused, and unopened.

   • Products with manufacturing defects or incorrect shipments.

2. Non-Returnable Products:

   • Opened perfumes and herbs.

   • Any product that has been used or damaged due to misuse.

3. Return Process:

   • You must contact our customer service via email or phone within 14 days of receiving the product.

   • After approval for return, you must send the product in its original condition with the invoice or receipt.

   • A refund will be processed through the same payment method used.

Return Shipping Costs:

• In case of our mistake: If the product has a defect or an incorrect product was shipped, we will cover the return shipping costs.

• In case of personal reasons: If you decide to return the product for personal reasons, you will be responsible for the return shipping costs.

Refund Process:

• A refund will be issued within 7 business days after we receive and inspect the returned product.